Solved: Call Charges to Northern Ireland

Bootsie127 · ‎31-03-2024

I have been reading on this board that call charges to Northern Ireland are included in your allowance. However when I asked customer services last week, before I made a call to N. Ireland, that the call will be charged as an International call. I queried this by replying that I was not calling the Republic of Ireland and once again the man from customer services was adamant that it would still be charged as an International call even though I pointed out that N.Ireland was part of the UK.

MI5 · ‎31-03-2024

@Bootsie127

Rubbish.

All calls to standard UK numbers are included.

Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-03-2024

@Bootsie127

Rubbish.

All calls to standard UK numbers are included.

Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎31-03-2024

Customer Services strike again

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Bootsie127 · ‎31-03-2024

That was my first reply to him. This miss information from call centres at the other side of the world doesn't help either. I will make a call this week and see if I get billed.

jonsie · ‎31-03-2024

You won't be....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

madasaf1sh · ‎31-03-2024

@Bootsie127

As long as the number begins with a 028 you wont be charged, if it begins 01, or 041 (Irish Numbers) and you would have to add +353 to the beginning to dial those numbers then it will be charged..

The problem is outside of the UK and Ireland, a hell of a lot of people don't understand its 2 countries.... so cant blame them for the confusion.. but a bit of basic geography training might have helped...

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎31-03-2024

@Bootsie127

You won't be charged at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bootsie127 · ‎31-03-2024

Bootsie127 · ‎31-03-2024

This is the answer I have just received. The total incompetence of it

jonsie · ‎31-03-2024

Those are costs for the EU

Last time I checked NI was part of the UK!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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