Solved: Access to platforms

Sheels · ‎30-03-2024

I cant get Facebook or Instagram to load any more. Does anyone have any ideas how to get back on them?

MI5 · ‎31-03-2024

Have you disabled data access to your apps in your mobile data settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎30-03-2024

What phone do you have?

Have you rebooted the phone?

Best option is to uninstall, reboot and reinstall the apps

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Oxonian · ‎31-03-2024

@Sheels wrote:
I cant get Facebook or Instagram to load any more. Does anyone have any ideas how to get back on them?

Is this on Wifi, mobile data or both @Sheels ?

And are any other websites loading - BBC, Daily Mail or whatever ?

[Edit]

Rather than using the Facebook and Instagram apps, have you tried accessing them in a web browser on the same handset ?

Sheels · ‎31-03-2024

Hi there

It's on both. Can't get LinkedIn either. I'll have a go through my Web browser and see if it works. Thanks for the tip.

MI5 · ‎31-03-2024

@Sheels

Have you disabled data access to your apps in your mobile data settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sheels · ‎31-03-2024

I dont know! I'll see if I can find that on my phone. Where is it?

Oxonian · ‎31-03-2024

What make and model of handset do you use @Sheels ?

Sheels · ‎31-03-2024

I've got back on! Thanks all

MI5 · ‎31-03-2024

Welcome @Sheels

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sheels · ‎31-03-2024

I'm back on now, thanks for your help much appreciated 🙏

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