Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

sburgess8Personal info

Hi I need to change my payment method and can't login can passcode be emailed

Account in credit. How to request a refund?

I have been overcharged on my final bill and was informed via email to request a refund. First off why do I have to even request it? Why not just send it back? I of course want it back. Baffling. So my actual question is. How do I request a refund? A...

Resolved! Free 20Gb offer after top-up not received

Friday 05-07 I got an offer of free 20Gb if I topped up £10 or more before 09-07. I've topped up £15 and I still haven't received the free 20Gb. I did receive a confirmation text from 02. When can I expect it?

Adding my fiance contract to multisave

My fiancé is thinking of leaving EE and coming over to o2. If he was get his own contract with o2 could I add him to my account under the multisave scheme and then he would receive the 20% discount? Does the multisave scheme also work in connection w...

Cancel

Hi i would like to cancel my contract i have with you

Wrong auto top up

Yesterday I set auto top-up for the 26th of every month. However, system took £10 off yesterday. Почему система сняла средства вчера, а не 26го?

App

I have moved from pay as you to the monthly sim contract and my o2 app is no longer working

No service therefore can’t sign in to o2

I recently upgraded my phone but wasn’t happy with the handset so completed a return. As I opted for an esim this time around and can’t activate it until my return has been processed. As I currently don’t have service I can’t sign in as I’m unable to...

upgrade my phone

I want to upgrade my phone

Can't get any data in Denmark

I bought a pay as you go Sim in UK. Now in Europe but can't get any data.i can make phone calls and can get 4g from local provider. Upgraded to rolling plan. Still on data or internet. What's wrong? Roaming is turned on.

O2

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