Solved: Re: Broken Phone

FW196 · ‎06-04-2020

Hi,

My phone is broken. As you can imagine with the current COVID-19 situation I need a working phone. I have tried to upgrade via your website, but I can't because I cannot switch my phone on. Is there any way you can help?

Kind regards

Faith

jonsie · ‎06-04-2020

You will need to try and get through to customer service, possibly use Skype or borrow a phone or use a landline

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎06-04-2020

You will need to try and get through to customer service, possibly use Skype or borrow a phone or use a landline

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Broken Phone

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card