My Xperia 5 wont switch on

[Lukewaite85]

Hi, 

My 3 month old Xperia 5 switched itself off during the night ad will not power back on. 

I have charged it, plugged it into a pc and every variation on soft or hard boot with no luck. 

I have tried to get in touch with o2 but can't get through to anyone, I just keep going round in circles.  There is nothing physically wrong with phone and feel like i'm now paying for a brick. 

Please could someone advise how best to proceed? 

Kind regards, 

Luke 

[jonsie]

@viridis?

[viridis]

Assuming you've tried the soft reset of holding volume up and power button for 10 seconds until you feel 3 vibrations, and it still wasn't successful, I would say you would need a repair.
If you cannot get hold of O2, you can go to Sony directly with the warranty repair request at:
https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=mobile
Or call 02073652810

[Lukewaite85]

Hi Viridis,

Many thanks for your help, I have tried the soft reset but it is totally dead.

I'll try the number, many thanks for your help.

Kind regards,

Luke

[viridis · Accepted solution]

Imho, the request form on the site will get the fastest result, not only is Sony mobile support mid way through a switch to Sony electronics, but a large chunk of that staff are working from home.
The form will bring you a faster result 100%