Broken Phone

[FW196]

Hi, 

My phone is broken. As you can imagine with the current COVID-19 situation I need a working phone. I have tried to upgrade via your website, but I can't because I cannot switch my phone on. Is there any way you can help? 

Kind regards

Faith 

[jonsie · Accepted solution]

You will need to try and get through to customer service, possibly use Skype or borrow a phone or use a landline

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...