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Anonymous · ‎13-05-2017

I'm 86. If I start a 2 year contract with o2 and die after 2 months, am I in breach of contract? Would my executor be expected to pay any o/s charges such as remaining 22 months at say £18 a month ie £396?

Martin-O2 · ‎16-05-2017

Hi guys,

O2 has a dedicated team in place who are fully trained to help with any accounts where the account holder is terminally ill or has passed away. Each account is looked at on a case-by-case and individual basis, where available options may range from terminating the account to transferring it to someone else.

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View solution in original post

gindygoo · ‎13-05-2017

Good question, I'd like to think no but after a death all bills have to be paid to settle your estate. Might be worth a asking @Martin-O2 or @Toby if they've any input.

gindygoo · ‎13-05-2017

I should've also said, don't worry you've got at least a couple of decades left in you yet 😉👍😁

jonsie · ‎13-05-2017

No don't worry about it. If you are unfortunate enough to die, your executor/next of kin needs to contact the bereavement team at O2 who will cancel the contract. If a phone is part of the contract it may have to be returned. No one will be liable for anything but O2 will want a copy of the death certificate.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-05-2017

No, legally any contracts die if the person does.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎13-05-2017

@MI5 wrote:
No, legally any contracts die if the person does.

Any costs incurred up to the date of death must be covered by the estate but as MI5 says, the contract is voided at that point.

This applies to all contracts eg electricity, gas, water, BT/Sky telephone landline not just mobile phone contracts.

"My life is a facsimile of a sham"

jonsie · ‎13-05-2017

@gindygoo wrote:
Good question, I'd like to think no but after a death all bills have to be paid to settle your estate. Might be worth a asking @Martin-O2 or @Toby if they've any input.

You will have to shout very loud to get any response from @Toby 😉

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-05-2017

@MercedesS might be a better suggestion

Anonymous · ‎15-05-2017

Thank you to everyone who replied. I feel re-assured. I don't expect to be pushing up the daisies anytime yet but don't want to leave bills for my executor son, if avoidable.

MI5 · ‎15-05-2017

We hope to have you around for years to come

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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