Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cost of making 0845 and 0870 calls

Virgin Mobile and Giff Gaff offer calls to 084,087 and 0500 numbers as inclusive,in fact Virgin Mobile offers a seperate allowance with the same amount of minutes as your standard minutes to call 084 and 087 numbers. Even paying £2.50 extra for 300 m...

Resolved! Cost of making 0845 and 0870 calls

Hi Guys, does anyone know if 0870/0845 calls are chargeable? I should know but I am a dummy

automatic top up

I have auto top up but I have just tried to use it and I get a message saying I can not use it and my acccount has been suspended.How do I re-instate it as I can not find any info on my o2

Resolved! Is this the worst service provider currently in business

For the past 4 days we have had no signal in our area. i have written a complaint but was notified that this would take 48 hours for someone to get back to me. On the home page Live Chat is not available as there is a message indicating this. Has any...

Resolved! Refresh plan

3 months ago I took out a refresh plan. I want to pay off the device and cancel the airtime plan. I can not find anything in my contract that says I can do this? I'm on a 24 month contract. I know I can pay the device part off anytime but I can't fin...

Am I allowed to upgrade or not?

So, today I just got an email from o2 saying that I was now eligible to upgrade from a 12m sim only contract to a device. However when I click on the offer, it takes me to the upgrade page on myo2 and only shows me the recycling option! Am I not allo...

Re found phone - sim card

I recently lost my phone and ordered a new sim. Does this mean that my original sim has been de activated? If so is there a way to re activate the sim because I just found my phone with the orginal sim today?

Resolved! How do I unlock an iphone locked to o2

Hi I am in need of some help? I currently have an o2 iphone, but have recently changed to BT as getting a much better pay as you go deal that o2 cannot match. How do I go about getting my iphone unlocked? I have checked with my local o2 store who say...

Impossible to get credit back fron o2 since switching to giff gaff

Have applied to get the credit back to my bank account have applied for this three times on chat and was told it would be paid into my account and recieved a call from accounts to verify that it would be paid. Have filled in details three times on we...

Resolved! keep my number

on the first page of the keep my number form it asks for amobile number,is that the number i want to transfer or my o2 number

O2

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