Bolt on missing

[Caspar]

My contract last 24 months and comes with 4GB of data and a 12GB bolt on that renewed every month. At the end of the 24 months I would lose this 12GB bolt on that renewed every month. The contract started in November of 2018 and therefore the 12GB bolt on would end in November of 2020, however it's now April of 2020 and the 12GB has gone, and now there is no record of the 12GB being part of the contract. I also cannot contact O2 at this time. Is there anything that can be done to fix this, thank you.

[jonsie]

O2 are having system issues for some people showing the data in My O2. You could try uninstalling and reinstalling the app. Have you checked on PC as well as the app?

[MI5]

You'll likely have to call to get this reinstated.
It's happening to many who didn't take a contract directly from O2 https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[pgn]

You need to call O2, 08:15am is a good time to try.

It helps if you have a copy of your contract to hand, if you have it (or can get it from MyO2 in the Documents section. 

Bolt-ons have disappeared, primarily 2X and 3X data add-ons - O2 can reapply them.

Call 202, get in the queue and wait for an agent, like I had to do last Friday. 

[buffy2012]

My bolt on has disappeared and I called 202 and was disconnected!

[pgn]

Hi @buffy2012 - try calling again between 08:00 and 08:30 in the morning is all I can suggest.

I called 202, then option 1 and option 1 again, if you get the "try online" message and get dropped, try again. 

Good luck!