Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelled order

Hi well yesterday I ordered phone on new contract and it’s suppose to come 2moro. I already checked status of my order and it’s cancelled. Any1 have any idea why that happened?

Friends and family

Hi, I want to get my daughter a pay monthly phone , my husband and I both have contracts with O2 - can we all join together on a friends and family contract? Thanks, Louise

Porting failed, and need help

HiI am moving over from Tesco Mobile.I bought a new phone with O2 SIM March 14th. My port date was 17th.Date came and went. But my keep number is still with Tesco. I called customer service of both networks. The computers say it happened, but also th...

Resolved! Microsoft Surface Pro X Pay Monthly no internet

Hey, I've just upgraded yesterday to a Microsoft Surface Pro X with a new Nano Sim. I have followed the process to swap sim using an old iPhone. My previous device which I upgraded from was an iPad. Sim swap completed fine, and when I put the new Nan...

FAULTY ACCESSORY RETURN

I UPGARDED AND WAS TALKED INTO BUYING A WIRELSS CHARGER FOR MY IPHONE. IT HAS BEEN WORKING INTERMITTENTLY NOW DOES NOT WORK ATALLHOW DO I RETRUN IT TO GET A REFUND/EXCHANGE ? THERE IS NO LIVE CHAT, O2 PHONE LINES ARE NOT ACCPETING CALLS

Cancelling contract

Hi,I’ve just got a new contract with O2, being delivered tomorrow - does my old contract with o2 cancel automatically - if not, how do I do it please?

How do I swop my sim

Transfer Number

Hi,I completed a online form to transfer my number from Vodafone to O2 and it's been 4 days and so far nothing from o2. I have spent over 5 hours on numerous occasions on phone to O2 Customer Services but no answer. Please advice

Resolved! Keeping phone number whilst upgrading

I am considering upgrading onto an O2 refresh contract and was wondering if I will keep the same phone number that I currently have.

Resolved! O2 to O2 but with a new provider - how do I keep my number

Hi there,My handset and airtime contract have both expired with O2, I'm now just rolling on paying for airtime on a monthly basis.I've bought a new handset and signed up for a new O2 contract with Mobiles.co.uk. Will my current phone number migrate a...

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