Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Reconnection.

Ok so i was late paying my bill meaning all out going call got diverted to payment line. I have paid this and told i would be reconnected within 24 hours but usually sooner!! But im still not back to bormal service! Why ?

Data: Less than Normal

Hi,I hope someone can help, I’m not sure if anyone else has had this issue, bought a contact Jan 19 with 30GB of data, had absolutely no issues, get a text this morning saying I’ve used all 10GB of data and to purchase more if I need to, this obvious...

Free data to help stay connected

It has been announced that mobile services are giving free data to help stay connected. I live alone, no internet and just rely on my data which is getting very low. Is this something you are offering so people like me do not feel so isolated with th...

Resolved! Upgrade to unlimited data still in my first 3 months

So I recently upgraded my plan from 12gb to 100gb a month, now with corona I'm stuck at home, 100gb isnt enough to see me through and I want to upgrade to unlimited data. I have no wifi so the data is my only means to access the internet and I'll run...

Resolved! Change of mind policy

Due to coronavirus I cant seem to contact anybody to return a new phone I received as an upgrade as I want to change it. I dont want the 14 days to run out or will o2 extend this? I've tried all channels but it says I need to contact somebody to get ...

credit

trying to get online to 02 chat but its not showing anywhere , they told me would be adding credit to my phone due to their error buts not added and that fifteen pound is vital to me in todays circumstances , i have emailed the complaints team but st...

lost delivery

I upgraded my phone on the 29th and dpd don't know where it is I need to start a clam but no-one is answering the phones at o2 help

Resolved! Spendcap

How do I increase my spend cap

Overdue Account/s - Default Notice incurred

Hi, So I have 3 Pay Monthly plans with O2 for 3 phones which is on a family plan. Due to the recent Coronavirus outbreak, I was laid off work and currently unemployed as of the 12th of March. I am starting a basic retail job in the next few days to s...

cancel contract within the 14 days

HI 8 days ago i bought a pay monthly 12 month contract sim only for my mobile 4g wifi and no i want to cancel it. Its within the 14 days but I cannot get through on the phone as there is limited staff and i cant find it on the app or online to be abl...

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