Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Charged for my ‘Free’ Extra

Bought a mobile contract with o2 after the promise throughout the media of 6 months Disney plus on us. However this month the first month bill has come through and I’ve been charged for it. I spoke to the team on the phone who stated just select the ...

Defer Payment

Hi, I've been trying to contact O2, and as usual, O2 only contacts you when there's a payment issue to them, and not for anything else. I'm trying to find a way to defer a payment that is meant to happen, but I'm unable to convey this to O2, as the m...

help needed cant speak to anyone at 02

who the hell can i speak to or how do i get through as all phone lines are down and messaging is down and i need to speak to 02 during this cornavirus outbreak.no single was of speaking to anyone.its a joke.

help cant%20pay%20my%20bill%20due%20to%20cronavirus

help my phone has been switched off as I haven:t paid my bill as I have no income due to cronavirus how can I get my phone back up and running, this is my1stpayment missed ever, and I am started a new job next week, so will be able to pay double next...

UPGRADE, SIM, Error Invalid Number when calling anyone

I've received my Samsung Galaxy S20 Plus, on contract with O2. I am able to send and receive text messages, and I can browse the internet using data. However, anytime I try to make any call to anybody, an error message in red occurs saying "Number no...

Sim swap

Hi, i sim swapped yesterday at 5pm, the only thing that is working is my mobile date i am unable to make calls or recieve calls as it is saying my number is unrecogniseable, i need this problem fixed ASAP as i also use this nuber for work too. Thanky...

Found phone

Hi everyone, I recently lost my phone and reported it to 02.The taxi company I used returned my phone 2 days later. Unfortunately I can not get through to get it unlocked, any ideas? It's an Huawei P30 Pro.Many thanks

Resolved! Cancel contract 30 days notice

Hi I want to cancel my contract with you. Please take this as 30 days notice

Chasing a refund is beyond a joke.

Been an o2 customer for around 14 years. Never missed a single bill payment. Always paid for more than what i've had in my tariff. Decided to get a better deal on EE and close my account. I was basically paying o2 for my loyalty and getting nothing i...

Order late, no updates

Hi, I chose to upgrade, sticking with O2 for the time to come but the order appears to run late, no updates on it either. It is the Samsung S20 4G which was out of stock but it appears to be in stock now, yet no updates with a delivery date at least ...

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