Bolt on missing
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 05-04-2020 16:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 05-04-2020 16:36
O2 are having system issues for some people showing the data in My O2. You could try uninstalling and reinstalling the app. Have you checked on PC as well as the app?
- 152378 Posts
- 651 Topics
- 29084 Solutions
on 05-04-2020 16:40
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 05-04-2020 16:40
It's happening to many who didn't take a contract directly from O2 https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 05-04-2020 18:15
You need to call O2, 08:15am is a good time to try.
It helps if you have a copy of your contract to hand, if you have it (or can get it from MyO2 in the Documents section.
Bolt-ons have disappeared, primarily 2X and 3X data add-ons - O2 can reapply them.
Call 202, get in the queue and wait for an agent, like I had to do last Friday.
- 1 Posts
- 0 Topics
- 0 Solutions
on 06-04-2020 17:32
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-04-2020 17:32
My bolt on has disappeared and I called 202 and was disconnected!
- 40573 Posts
- 247 Topics
- 1826 Solutions
on 06-04-2020 18:38
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-04-2020 18:38
Hi @buffy2012 - try calling again between 08:00 and 08:30 in the morning is all I can suggest.
I called 202, then option 1 and option 1 again, if you get the "try online" message and get dropped, try again.
Good luck!

