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Blocked number

Taylor63
Level 1: Joiner
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on ‎03-05-2021 16:13

on ‎03-05-2021 16:13

Hi I have 2 phones under my name I have paid the balance in full and only has been unblocked can anyone help
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Bambino
Level 86: Prestigious
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on ‎03-05-2021 16:30

on ‎03-05-2021 16:30

@Taylor63 It can take several days for your payments to go through the system. If your phones were blocked you may have to pay a reconnection fee. Best thing to do is call customer service. Numbers are here: Guide: Coronavirus Community Help and Support Use the Lost/Stolen, Fraud, or Upgrade option to get through. Best time to call is 8 am.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
In response to Bambino
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on ‎03-05-2021 19:33

on ‎03-05-2021 19:33

@Taylor63 

@O2Lisa may be able to help you in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Lisa
Former Staff
In response to MI5
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on ‎04-05-2021 08:32

on ‎04-05-2021 08:32

Morning all, thanks for the tag @MI5 smiling

I'll message you privately @Taylor63 and I'll check your account for you 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Taylor63
Level 1: Joiner
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on ‎04-05-2021 12:35

on ‎04-05-2021 12:35

Hi thank you all for your comments the phones have now come on but not the internet ... I no longer use the email that is addressed for my 02 new email is jotaylor1980**Personal info**
Thank you all for reading xx
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