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Level 1: Joiner
Posts: 2
Registered: ‎20-03-2018

Blocked number

Hi I have 2 phones under my name I have paid the balance in full and only has been unblocked can anyone help
Level 70: Enigma
Posts: 17,098
Registered: ‎31-03-2010

Re: Blocked number

@Taylor63 It can take several days for your payments to go through the system. If your phones were blocked you may have to pay a reconnection fee. Best thing to do is call customer service. Numbers are here: Guide: Coronavirus Community Help and Support Use the Lost/Stolen, Fraud, or Upgrade option to get through. Best time to call is 8 am.


Posts: 116,539
Topics: 573
Solutions: 16,138
Registered: ‎04-04-2012

Re: Blocked number


@O2Lisa may be able to help you in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 461
Topics: 0
Kudos: 63
Solutions: 16
Registered: ‎08-03-2017

Re: Blocked number

Morning all, thanks for the tag @MI5 smiling

I'll message you privately @Taylor63 and I'll check your account for you 

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

Level 1: Joiner
Posts: 2
Registered: ‎20-03-2018

Re: Blocked number

Hi thank you all for your comments the phones have now come on but not the internet ... I no longer use the email that is addressed for my 02 new email is jotaylor1980**Personal info**
Thank you all for reading xx