Bills problem

[Sojka]

I paid the bill, but the app wants to pay it. They took money from my account

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[madasaf1sh · Accepted solution]

@Sojka 

Depends when you paid the bill and how you paid, as it can take 24-48hrs to update if you dont pay by Direct Debit, and as long as 7 days if paid by bank transfer.. 

And also if you are late paying then it will suspend your account.

Give the Payment Management account on 0800 902 0217

[Oxonian]

@Sojka 

Before contacting O2, I suggest that you contact your bank to obtain the unique transaction identification number of your payment. It will be a sixteen digit number. O2 will need you to provide that so that they can search for your remittance in their accounting records.