Billing Question

[Anonymous]

I've just received my second bill from O2 and I think I've been overcharged but I was hoping someone could confirm before I call customer service in case I'm going mad!  The bill is as follows:

Tariff = £20.00

Minutes = £0.50

Messages = £0.67

Total before VAT = £21.17

VAT = £4.24

Balance brought forward = -£1.04

Total = £24.37

I was under the impression that VAT was already included in the tariff charge and therefore I should only be paying VAT on the minutes and messages, i.e. £0.23, meaning a total bill of £21.40.

I did change my tarrif but there is nothing on the bill to indicate that the charges are due to that.

Thanks in advance.

[MI5]

Flippin cheek of it !!

[Anonymous]

I bet it's a lot Jonsie. It was only £4 so I expect a lot of people wouldn't have picked it up and I might not have done if I'd gone over my allowances by a lot as it would probably be swallowed up.

[jonsie]

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@Anonymous wrote:
I bet it's a lot Jonsie. It was only £4 so I expect a lot of people wouldn't have picked it up and I might not have done if I'd gone over my allowances by a lot as it would probably be swallowed up.

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The big problem is that many people never even look at their bills unless it's a noticeable difference so you are very probably right @Anonymous 

[Anonymous]

A system glitch my a*** lol 😈😈😈😈

[Anonymous]

I can't see the credit applied to my account and I'm not convinced that the 'technical fault' will be sorted by next month but I'm ready for them! My bill is usually only the cost of my tariff so I'm lucky that anything extra stands out.

[Anonymous]

The credit won't show until your next bill @Anonymous

[MI5]

It would normally show in "recent charges" as a credit but that bit of the My O2 section is broken.

[jonsie]

You can get to recent charges, which will show the credit, but until they sort the website out it's many clicks until you actually get to it. Let me know if you want me to post the steps to it.

[viridis]

well hopefully they can contact all the effected customers by email and offer them a refund for their vat overpayment, oh, wait......

[Cleoriff]

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@viridis wrote:
well hopefully they can contact all the effected customers by email and offer them a refund for their vat overpayment, oh, wait......

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Oh wait indeed @viridis  Carrier pigeon is still available though even if O2 email isn't