Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Replacing an old (large!) SIM

I have a new Iphone6 and yet my O2 SIM was last used in an Iphone3, meaning it is huge, and far too large for the now micro (nano?) size used in the Iphone6. My problem is I am currently living overseas, so is there anyway I can address this issue, o...

Resolved! Changing/Restricting times for receiving SMS messages from O2

Is there any way to prevent messages being sent at unsociable hours without cancelling them completely? Getting a bit fed up with receiving my bill information in the early hours of the morning. This time it was around 5am on Sunday morning but it ha...

Resolved! Call forwarding / Call divert does not work on Pay & Go

I bought a new Pay & Go card which is topped up with plenty of credit.Unfortunately, Call divert does not work. Is this a bug with O2 service?

Resolved! new 4g sim card

I have installed the new 4g sim card yu sent me into my new iphone6+ but have No Service - will this come on automatically, if so how long approximately will it take; if not, what do I need to do

Resolved! payg limited service

Hi,my spare phone I use as emergency phone in the car has got limited access message on the screen.I've been on my o2 account and the credits gone to 0.Is this because I've not used the phone for a while?If this is so how do I get the phone number ba...

No upgrade path - Windows Phone

As the happy owner of a Lumia 925, I'm nearing the end of my contract, and was looking forward to an upgrade... except there's nothing to upgrade to. For some reason, you've stopped selling the 1320 and the 1520, which leaves me nowhere to go but dow...

Resolved! Network Patchy in BB2 7LF Area

O2 online status shows things as alright, but several users here on Tesco and o2 are struggling with patchy network connections for internet, texts and phone calls. Called o2 they are saying there is nothing wrong in the area but there must be? It se...

Poor advice, wasted time and money.

On Friday I went to the local o2 shop with a view of changing my old Pay as you Go Nokia phone for a new mobile, I chose the Samsung Galaxy III mini. I liked the size of the phone and the features however, the main use of the phone for me would be fo...

Resolved! How do I get my number & balance back?

Hi,I have not used my O2 pay as you go sim card for more than 6 months and I think it become inactive as when I turn it on the sim card registration gets failed.How can i get my number back and the balance I had on it as the balance is still displayi...

Resolved! Mis-sold Contract

I'm looking for abit advice on the following;Just before Christmas i was due an upgrade. So when i received a phone call stating "I can see your due an upgrade" i assumed it was O2. being tricked accepted this new upgrade(by phone only) but when some...

O2

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