Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ending refresh contract and switching networks

Waited for O2 to roll out 4g near where i work to see if my signal issues improved but it didn't, i've already started a contract with Three but wanted to check a few things about cancelling my refresh contract with O2 and getting the number ported o...

Resolved! call divert from contact phone to pay as you go mobile

i am trying to do call divert from my paygo to contract phone,looked it up how but it doesnt give me an option of message or call? what am i doing wrong?

Resolved! Disgusted....

It's more of a rant than anything.... I've been a customer of O2 for many years, ever since I was a teen. So for the first time as I am new to the whole 'refresh' thing, I decided to upgrade early to the iPhone 6+. I spoke to a lovely advisor/bot on ...

no 4g signal

hi im new to o2 having been with another company for 2 years and the only reason i chose o2 was because of the 4g signal strenth at my home but having been with them 3 weeks i dont even get a 3g signal as i type this message iv got a E signal ? im re...

premium number dialled... I don't think so !

ok so I come back from hiliday and there's a big o2 bill waiting for me so I look on internet at my account and decide to ring o2 on my mobile to clarify things.I'm pretty certain I didn't dial a premium number to speak to them (why would I when its ...

Resolved! No products and services

Hi, recently I logged to my online account but there is only message seys 'Ydon't have anh products or services on th8s account'. It's monthly.

Resolved! O2 Refresh

Can someone explain O2 Refresh? You pay off your phone and your bill automatically halves.If you pay off your phone bill then what exactly gets halved? Your next phone bill? (Assuming you upgrade)

Resolved! junk call?

anyone else being bombarded with calls from 01612776601 ? mine started about a week ago. Never answer unknown numbers, but a google search suggested it is probably a scam targetting o2 customers

Accidental premium call

Ive just realised I called 0913 666 0338 for five minutes from inside my pocket. It must have been a scammy link in an ad in an app on my iphone.Now Ive googled it and it says it charges £1/minute, I am pretty scared and would like to know if there i...

Switching from PayMonthly to Payasyougo.

This is an O2 conundrum! I moved abroad over 4 years ago and have paid my monthly charge by card payment, with a card registered in the country I now live. At the end of the contract last moth I wanted to switch to a PayasyouGo, but now I find I can'...

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