Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sadly 25 years of loyalty means nothing..

I started my account with Cellnet in 1989 (Then BT Cellnet.. then O2) and have held a consistent pay monthly account of varying amounts. The pattern of usage for text and voicecalls has recently declined with the advent of iMessage / facetime etc whi...

Resolved! New contract with O2 and want to move old number

I have purchased a new contract with O2 via e2save, the online part of Car Phone Warehouse. The new SIM is already activated. I want to transfer my existing O2 number to the new SIM/contract, can I do that via swapmysim.o2.co.uk?I recently did the sa...

Resolved! upgrade cancellation questions regarding refund

Hello all, I have cancelled an upgrade on the iphone 6 due to waiting times. I paid £129.99 upfront. Anyway, yesterday the person on Live Chat told me to contact LC after 24 hours to initiate a refund. I phoned customer services today who said that t...

Resolved! Discount Codes

Hi I have recently started a new job that entitles me to 30% off my airtime plan. Does this only apply to new customers and upgrades or can i apply it to my current contract as im 12months into a 24month contract. Thanks

Resolved! Contract Change

I have just upgraded and changed my contract to a 12 month sim only contract which includes 1GB data. If I find that I need 2GB can I upgrade my contract or do I have to wait?

Resolved! o2 PAC code questions

Hi guys, Could you please tell me: If you use the o2 pac code, does this automatically cancel the contract?

Resolved! 2 Numbers/phones on 1 contract.

I currently have a pay monthy contract. My Wife has an O2 PAYG contract. I would like to have 1 pay monthly contract for both my wife and myself. 1 Bill for both phones. Is this possible? I'm guessing the only way would be to have a business contract...

Customer Services had no record of my order & payment

I ordered an iPhone 6 from my local O2 store in Highcross, Leicester on Sept 19th.On the receipt it states that the order is expected on Oct 7th On that date I went to the store in anticipation of collecting my phone. That was optimistic to say the l...

4G set-up assistant not working

Any one else having this problem??

4G? Can't even get 3G!

I read on another post 3G was introduced in 2003, it's now 2014 and 3G doesn't exist in the PE26 area!It's not just O2 that don't provide 3G in this area, all the other networks don't do it in this area.The local transmitter was down for a while due ...

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