Billing Question

[Anonymous]

I've just received my second bill from O2 and I think I've been overcharged but I was hoping someone could confirm before I call customer service in case I'm going mad!  The bill is as follows:

Tariff = £20.00

Minutes = £0.50

Messages = £0.67

Total before VAT = £21.17

VAT = £4.24

Balance brought forward = -£1.04

Total = £24.37

I was under the impression that VAT was already included in the tariff charge and therefore I should only be paying VAT on the minutes and messages, i.e. £0.23, meaning a total bill of £21.40.

I did change my tarrif but there is nothing on the bill to indicate that the charges are due to that.

Thanks in advance.

[Anonymous]

O2 do the right thing @viridis? Now there's an amusing concept

[viridis]

Look, it failed, it went over too many heads and now I've gotta explain the joke
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Suspect-vat-refund-email/m-p/842572/highlight/tr...

Vat refund scam

[Anonymous]

It didn't fail @viridis. I knew instantly what you meant lol

[Cleoriff]

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@viridis wrote:
Look, it failed, it went over too many heads and now I've gotta explain the joke
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Suspect-vat-refund-email/m-p/842572/highlight/tr...

Vat refund scam

---

Well i didn't. Wonder Boy is going to have to learn to be less cryptic...

[Anonymous]

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@Anonymous wrote:

I've just received my second bill from O2 and I think I've been overcharged but I was hoping someone could confirm before I call customer service in case I'm going mad!  The bill is as follows:

Tariff = £20.00

Minutes = £0.50

Messages = £0.67

Total before VAT = £21.17

VAT = £4.24

Balance brought forward = -£1.04

Total = £24.37

I was under the impression that VAT was already included in the tariff charge and therefore I should only be paying VAT on the minutes and messages, i.e. £0.23, meaning a total bill of £21.40.

I did change my tariff but there is nothing on the bill to indicate that the charges are due to that.

Thanks in advance.

---

Hi @Anonymous 

Can you post a print out of the details of that bill? I don't mean numbers or anything like that by the way , I'm not being nosey , It's when you select billing details and you have your tariff, for example, looking like something along the lines of "O2 unlimited" from 01/01/00 to 28/02/00 ....etc...  If that makes sense..?!

[Anonymous]

Hi @Anonymous , I would post a print out but I'm not sure how to do it 

Would I need to do the screenshot from the app or from My O2 on my PC?

Sorry for being thick...

[MI5]

If you use windows look in your programmes for a "snipping tool".
You can use this to cut out part of your screen and save it as a picture to add to your posts on here.
There is also a freehand pen you can use to cover up any personal details.

[MI5]