06-03-2015 10:11 - edited 06-03-2015 10:11
06-03-2015 10:11 - edited 06-03-2015 10:11
I've just received my second bill from O2 and I think I've been overcharged but I was hoping someone could confirm before I call customer service in case I'm going mad! The bill is as follows:
Tariff = £20.00
Minutes = £0.50
Messages = £0.67
Total before VAT = £21.17
VAT = £4.24
Balance brought forward = -£1.04
Total = £24.37
I was under the impression that VAT was already included in the tariff charge and therefore I should only be paying VAT on the minutes and messages, i.e. £0.23, meaning a total bill of £21.40.
I did change my tarrif but there is nothing on the bill to indicate that the charges are due to that.
Thanks in advance.
Solved! Go to Solution.
on 08-03-2015 11:07
on 08-03-2015 11:07
on 08-03-2015 11:37
on 08-03-2015 11:55
on 08-03-2015 11:55
on 08-03-2015 12:21
on 08-03-2015 12:21
@viridis wrote:
Look, it failed, it went over too many heads and now I've gotta explain the joke
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Suspect-vat-refund-email/m-p/842572/highlight/tr...
Vat refund scam
Well i didn't. Wonder Boy is going to have to learn to be less cryptic...
Veritas Numquam Perit
on 08-03-2015 12:53
on 08-03-2015 12:53
@Anonymous wrote:I've just received my second bill from O2 and I think I've been overcharged but I was hoping someone could confirm before I call customer service in case I'm going mad! The bill is as follows:
Tariff = £20.00
Minutes = £0.50
Messages = £0.67
Total before VAT = £21.17
VAT = £4.24
Balance brought forward = -£1.04
Total = £24.37
I was under the impression that VAT was already included in the tariff charge and therefore I should only be paying VAT on the minutes and messages, i.e. £0.23, meaning a total bill of £21.40.
I did change my tariff but there is nothing on the bill to indicate that the charges are due to that.
Thanks in advance.
Hi @Anonymous
Can you post a print out of the details of that bill? I don't mean numbers or anything like that by the way , I'm not being nosey , It's when you select billing details and you have your tariff, for example, looking like something along the lines of "O2 unlimited" from 01/01/00 to 28/02/00 ....etc... If that makes sense..?!
on 08-03-2015 22:11
Hi @Anonymous , I would post a print out but I'm not sure how to do it
Would I need to do the screenshot from the app or from My O2 on my PC?
Sorry for being thick...
on 08-03-2015 22:25
on 08-03-2015 22:25
on 08-03-2015 22:28
on 08-03-2015 22:28