Billed for whole contract when I left in 14 day period

[RJ24]

Hello,

I’ve received a bill for the whole of my 12 month contract when I terminated within 14 days.

O2 tell me I have to pay this and then claim it back. Is this correct practise?

[Cleoriff · Accepted solution]

@RJ24 

No it's not correct at all. You need to contact them again and find someone who knows what they are talking about

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.