Billing

[Anna23]

Hello, 

I was contacted recently to be told I had won a competition to win my tariff lowered from £16 to £10 a month for the next 12 months. I have now logged online to find that my next bill is £26. Please contact me immediately as I didn’t not agree to this 

Anna knowles 

[Cleoriff · Accepted solution]

@Anna23 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.