Bill

[Manlikemartin]

Due to COVID-19 currently I don’t have any income for two months and was wondering if I could put my contract on hold due to financial issues. Been trying to call O2 and using there online chat but nothing seems to be responding 

[Cleoriff]

@Manlikemartin 

You need to speak to the payment management team.

You can reach the Payment Management team on

0800 325 302 or 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

And look at this guide https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...