Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

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I am trying to receive a sms text but the phone is saying no connection why is that please

Premium numbers

Just received a text from 66299. I have not used this service and don’t understand why I am being charged. Can anyone tell me how to stop it. Tried looking on 02 but can’t find anything that helps other than send STOP, I did this and of course I am b...

New phone sim swap calls and receiving texts not working

Just upgraded and done a sim swap I can use data and send texts but I can not send/receive calls or receive texts. It is now coming up 24hours since I did this my old sim is now not working and I cannot contact support as live chat is not working and...

Resolved! Spam text

when i usually received a text from O2 it's title O2 UK but I received one yesterday from a mobile: +44 7464 848670 advising that we are unable to process your latest bill. In order to avoid fees, update your payment information via: a web address. H...

Pac code/porting time

Hi all, with everything that's going on atm, am unable to use chat to ask this question, so was wondering if the community could help? At time of purchasing new SIM only deal I provided the pac code from my previous provider. When the new SIM arrived...

Deposit refund

Hi guys any advice how to claim my deposit when I paid three month ago I tried to call 202 but keep sayin check my 02 app and in 02 app says get in touch with us for refund Is there any other number to call regarding deposit refund ?thanks

Resolved! Phone not arrived and saying there’s no orders in my account.

I’m wondering if anyone can help me and shed some light on my query. I purchased a phone and new contract of Friday and opted for the next day delivery of Saturday morning. I understand with everything going on at the moment that there is delays in t...

Track my repair

Hi, my Samsung galaxy S10+ Was dropped and smashed and stopped working instantly, I took my mobile to local branch, they sent my mobile off to get a quote on how much it’ll cost to repair. That was 18 th March. Now, since all stores are closed, all l...

Payment date

How do I change the date my direct debt comes out my bank

Question regarding upgrading and credit checks

Hello everyone I am a SIM only O2 customer, i have been for a few months now, i just logged into My O2 and was offered an upgrade, i had a look at SIM only deals i could 'upgrade' to - i found a deal i quite like which is £20 cheaper than my current ...

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