Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! stolen phone

has anyone got a phone number number for o2 other than the one 03448090202 as i keep ringing and after all the checks it say sorry cant help you today im trying to give them a crime number and get the emi for the police many thanks stewart

Restricted service

Paid my phone bill weeks ago, phone had been restricted and was unable to make calls send texts or receive any and yet my phone is still restricted and allows emergency calls only.. Although even this doesn't work as I needed to call an ambulance and...

Unable to download the app

I have 2 pay monthly mobiles but only one is showing in My O2 account. Therefore the number that ismissing is unable to download the app or check its usage. Unable to contact o2 directly so not sure what to do.

Unpaid bill

Hi I have lost my job due to covid-19, i couldn't pay my bill and my phone has been cut off I can't make important phone calls to order prescription phone universal credit etc , I also have an underlining health problems and live alone , I risk my he...

Why can’t I turn on WiFi and 4G calling

It keeps coming up with contact 02 to turn on WiFi and 4G calling

Deleted a voicemail

I've just deleted an important voicemail by accident. Is there a way to retrieve it? X

Claiming money back

I’m waiting on 150 going back into my bank account which I have been charged for sim contract I have never even received been waiting 3 weeks can anyone help on what I should do as I have just spoke to billing and he said he can’t help me and put the...

Charging a different rate than agreed

i have recently changed tariffs,I was told that because I had been a loyal customer my tariff would be £25 per month instead of the normal £28 a month,I am now being charged £28 per month and there does not appear anywhere to get a satisfactory answe...

Resolved! Why is my bill not what my contract says, even though I have not used anything extra?

I have two accounts and neither are charged the correct amount. I'm being charge 54p too much on one and 94p too much on another. Zero extra charges on both bills. Previously, the correct amount was charged. Anyone got any ideas? Thanks

Resolved! Wrong Network showing on phone

Hi, I've recently bouight a Huawei P30 Pro on 02, switching from EE. When the phone first arrived, before my number had ported over, I put my old EE Sim card in, so that I could contine with the same number until the switch. The switch went through o...

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