Bill

[Rick4]

Hello ac no [Removed]

i have paid my final bill and still received another bill for £24.92   Please help

[pgn · Accepted solution]

You will need to contact O2 to close off your account and cancel any remaining Airtime Plan, @Rick4 - call 202 or 0344 809 0202 (or specific Payment management number -0800 902 0217 ) around 9am today. Good luck!

[Rick4]

Just to add , I have left o2 and received a final bill ,which I paid ,now 3 weeks later got a demand for £24.92 saying amount overdue and a a late payment change of £6 will be added , worked very hard to get my credit rating up and I am worried this will go against me .   

[pgn]

As per my earlier reply, call O2 this morning to ensure your Airtime has been stopped, as it sounds like your Device Plan has been paid off.

Guide: How does O2 Refresh work? explains what might have happened, and Guide: Cancelling Your Contract may help you. Good luck @Rick4.

[Rick4]

Thanks for advice to ring o2,did this 3 weeks ago asked if this was final bill ,told yes this will close account down ,surely when you use your pac code this closes your account and generates a final bill as my number is now with my new provider   .Tried ringing o2 , answer machine said please ring back after 8am, it was 8.06 when I rang , ??

[pgn]

Bank Holiday Monday today - call 202 or 0344 809 0202 (or specific Payment management number -0800 902 0217 ) around 9am today. 

[Enlli]

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