Bill over £100 not capped

[Hooper]

Hi I'm in the Maldives and just received a bill with over £100 in data charges. When I arrived I got a text advising this would be capped at £51. Why is it so high? And what can I do to prevent further charges? 

[MI5 · Accepted solution]

@Hooper 

The cap is per billing cycle so if your bill has been generated since you arrived, the cap has been reset.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Hooper]

If the cap was per bolling cycle why are there two lots of the 'cap' on one bill? 

[MI5]

@Hooper 

I'm just a customer like yourself and I cannot access your account.

You need to ask O2, sorry.

[Hooper]

Thank you for your reaposes😁