Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Message not sent, number incorrectly formatted

Hi all, I've just switched the O2 from Three on a SIMO deal. I provided my PAC code as part of the sign up process so I could keep my existing number. The new sim arrived and I had a text telling me to text the word swap to complete the porting proce...

Resolved! Can I change my billing date

Can I change my billing date

Resolved! Unlock 18+ videos plsz

Unlock 18+ videos

Galaxy Watch 3 remote connection issues.

If your like me and have just bought the Galaxy watch 3 lte on O2 and are having issues with making and receiving calls when remotely connected to your watch (not bluetooth) then read on.1. Open wearable app on phone scroll down to Accounts and back ...

Resolved! Texts won’t send

None of my texts seem to be sending everything else is working fine

Resolved! Cancel a phone

Would like some1 to contact me

Resolved! Paying my bill

Hello cutting this short but I’m very broke due to Christmas and finishing it hard to pay my bill till the end of the month. And because I have been cut off it’s hard to call someone and get help with it? Or just let them know I can’t pay it and need...

Resolved! Billed for a phone i dont have

I received a letter about my new tariff agreement a few days ago, however i cancelled this weeks ago the order was sent back to o2 and i was told no payments would be taken. More recently i’ve received 2 letters telling me i owe and am in breach of l...

Data issue

Hi why can’t I access my home automation through o2 network will not connect to HomeKit, SmartThings and LIFX, no problems accessing via Wi-Fi when home, but when out of the house can’t access any of the above via my o2 data, changed sims from virgin...

o2 have negatively affected my credit file!!

I upgraded my phone via mobiles direct on 30/11/21 to a Samsung Galaxy S21 PLUS on an o2 tariff as I was already with O2 it made sense to stay with them and keep my exiting number, once I received the phone I quickly realised the phone was not compat...

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