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Bill over £100 not capped

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Hooper
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on ‎18-03-2022 10:48

on ‎18-03-2022 10:48

Hi I'm in the Maldives and just received a bill with over £100 in data charges. When I arrived I got a text advising this would be capped at £51. Why is it so high? And what can I do to prevent further charges? 

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MI5
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on ‎18-03-2022 10:51

on ‎18-03-2022 10:51

@Hooper 

The cap is per billing cycle so if your bill has been generated since you arrived, the cap has been reset.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎18-03-2022 10:51

on ‎18-03-2022 10:51

@Hooper 

The cap is per billing cycle so if your bill has been generated since you arrived, the cap has been reset.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Hooper
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on ‎18-03-2022 10:55

on ‎18-03-2022 10:55

If the cap was per bolling cycle why are there two lots of the 'cap' on one bill? 

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MI5
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on ‎18-03-2022 11:39

on ‎18-03-2022 11:39

@Hooper 

I'm just a customer like yourself and I cannot access your account.

You need to ask O2, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Hooper
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on ‎18-03-2022 11:50

on ‎18-03-2022 11:50

Thank you for your reaposes😁

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