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Level 1: Joiner
Posts: 9
Registered: ‎12-03-2021

Re: Bill issue

I know what you sent to me as I received text mssg from O2 when I landed here... that fine

But how my bill reached £91 and didn’t use data more 3 minutes max and one single call I received from uk that lasted only 2 minutes
Level 1: Joiner
Posts: 9
Registered: ‎12-03-2021

Re: Bill issue

?!
Posts: 116,733
Topics: 574
Solutions: 16,209
Registered: ‎04-04-2012

Re: Bill issue

@127 

As I said already, you need to ask O2.

As a fellow customer, I cannot access your account, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 50: Versatile
Posts: 7,011
Registered: ‎26-03-2014

Re: Bill issue

So the charge over 2 bills was £151.
Take £40 off that for your tariff - £111.
Take the 2 minute call off - £107.
That works out to less than 15Mb of data, which is not really alot.
If you were JUST using google maps it should be enough to cover 0.67Mb per mile, but what else could have been updating in the background? You could have emails, iMessaging, WhatsApp, Facebook or anything else looking for an update.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here