Bill charges

[ACH]

Hi,
My bill for January to February is incorrect, and I would like to challenge the payment of £42.917 on Jan 21 2023. 

As per the message received, 'All data,minutes and texts you need for £6 a day - However O2 have charged £42.917 for this day which is unacceptable - Please can you provide an answer and remove this from my bill

[Enlli · Accepted solution]

We are all customers here and cannot access accounts. You need to contact O2  on 202 or 0344 809 0202 

Alternatively 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[gmarkj]

Hi @ACH 

This is a community of o2 customers, and as such we can't see your account.

If you have checked your bill and are sure there is an issue, get in touch with o2 customer services by calling 202 or messaging on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

If you need to see more details on what the charges are, you can check this on the app version of My o2 ( Guide: My O2 App ) or the web version ( Guide: How do I get to the 'Download Bill' page? ).