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Level 1: Joiner
Posts: 2
Registered: ‎08-01-2019
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Bill Payment

Been trying to pay a bill but it keeps saying that I have incorrect detals.  Is there something wrong with the system as I am sure the card details are correct as I use it all the time.

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Level 64: Magistrate
Posts: 13,544
Registered: ‎31-03-2010

Re: Bill Payment

@Mims007 You will need to speak to customer service. https://www.o2.co.uk/contactus This is a customer community. We cannot deal with account issues. You should also consider setting up a Direct Debit to avoid problems like this in the future.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 2
Registered: ‎08-01-2019

Re: Bill Payment


@Bambino wrote:

@Mims007 You will need to speak to customer service. https://www.o2.co.uk/contactus This is a customer community. We cannot deal with account issues. You should also consider setting up a Direct Debit to avoid problems like this in the future.


I called but they don't answer their phone.  Kept me on line with music that was blasting my speaker!

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Level 64: Magistrate
Posts: 13,544
Registered: ‎31-03-2010

Re: Bill Payment

@Mims007 This is a busy time of day. You'll just have to persevere. Best time to call is 8-8.30 am to avoid a long wait on hold.

I DO NOT WORK FOR O2



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Posts: 75,641
Topics: 561
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Registered: ‎04-01-2009

Re: Bill Payment

Quite a few people are reporting problems over the last couple of days.

All ways to pay here:

https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090

we recommend a direct debit for these reasons. O2 automated systems will put a restriction on your phone if the payment is a couple of days late, despite the problem being their fault. Not to mention a default on your credit file.