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Been charged for amultimedia message

Sophiecollier12
Level 1: Joiner
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I’ve been charge for a multimedia message that I haven’t sent

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madasaf1sh
Level 78: King of Kings
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@Sophiecollier12 

 

It could be the text message you sent was over 160 characters, or included an emoji that didn't / couldn't be converted. 

 

A message is only charged with what you phone sends.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12016 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Sophiecollier12 

 

It could be the text message you sent was over 160 characters, or included an emoji that didn't / couldn't be converted. 

 

A message is only charged with what you phone sends.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
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MI5
Level 94: Supreme
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@Sophiecollier12 

Guide here Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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