Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Activating SIM

Hi, I was told my SIM would be activated by 5pm. I have swapped it over and I have no signal. Tried putting in the SSN and it failed.

Resolved! Cancel how long

I placed a order earlier for a contract phone and have changed my mind I’ve rang 02 they say it’s cancelled but it’s still showing as processing in account how long does it take for it to be cancelled as I’d rather it get cancelled before the phone g...

Resolved! Lost phone

Hi I am currently abroad in Saudi Arabia and have lost my phone.I would like my sim to be suspended/blocked until I come back to the uk.

Resolved! Upgrade ?

Hi everyone , I’ve had my iPhone for 2 years I’m looking to upgrade . There’s still £200 left on my contract but my phone is worth over £200.o2 are saying I have to pay my contract off before I can upgrade. In the past , I have upgraded they have add...

Resolved! Payments

Hi,I bought the Apple iPhone 13 and when I received my emails about the phone it said the monthly payment would be the 18th of every month however, on the app there are two payment dates for this month, the 3rd and the 18th? Could you please tell me ...

Resolved! Erratic Monthly Billing

I am on a sim only deal and the monthly bill is never the same and there are no extra charges in the billing breakdown.I'm at a loss to understand why it is different every single month. My tariff is - O2 Sim Only Unlimited 12M 20GB This months bill ...

Resolved! I want to apply a spending cap

I want to apply a spending cap

Resolved! overdue account

so im recieving emails stating my account is overdue and to make payment, i have ended my o2 account and it says the myo2 app wont work BUT even on the web my O2 account no longer has anything registered how do i pay these bills?

Resolved! Paying off device plan and my airtime bill

Hello, okay so I’ve paid off my device plan and I want to move to a different provider. Do I need 30 days notice to cancel my airtime plan and will there be a charge? thank you!

Complan I can't use my full contract

Hi I would like to send this complain letter to my account assistant because I did joint to o2 on 18/ 04/ 2022! I bringed number here to able to continue use because I am self employed plumber my phone bring the job to me and food for my kitchen tabl...

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