Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Porting to O2 due to take place tomorrow, same day as I renew my pay monthly with EE

Is there anyway I could avoid having to pay to EE, as they still hold my number i've requested to port to O2? Could I cancel the direct debit perhaps? I was hoping to port earlier when I ordered the sim a week ago and gave them my PAC on the website....

Resolved! Help with pac code

I took out a Virgin/O2 package and Virgin didn’t honor price so I cancelled both. On Wednesday the no I ported to O2 transferred over to giffgaff Now my husband was offered a much better deal with Virgin/O2 so I am going to use the sim. If I try to u...

Resolved! NHS Discount

Hi there I have tried and tried to apply my NHS discount and ever get anywhere!

Resolved! Is it £46 or £35

Got a deal through Money SuperMarket for an iPhone 12 64GB for £46 discounted to £35 Feb sale 24mnth contract. Clicked and followed link to purchase. Opted for click and collect. Upon collection noticed that contract said £46 instead of £35. Queried ...

Resolved! Direct Debit

Hi, I changed my tariff last month, I got new sim, swap them and already using new, I should pay since then 15 per month, but I got notice thad in this month they charge me not like for new deal but my old price. Should I cancel old direct debit and ...

Resolved! Changing the address on my account

It seems to be impossible to change the address on my account. The website just sends you round in circles. Has anyone else had this problem and is there a solution please

Resolved! Renew

I want to change my sim contracts I have 2 accounts, saw better deal on uswitch 15gb of data for £8 a month, would like to change both my accounts to this deal.

Resolved! Discount

Yesterday I had a call from o2 promotion centre . They said I could have 40% discount or a device for free . I am not sure if this is a scam has anyone else had such call that worked ? They had a lot of my details including account number , bank acco...

Resolved! No Data

Hi, I have received a replacement SIM card the other day, as I lost the original one. O2 activated it fine, only issue is, is that my data isn’t working, calls are working fine though.Not sure if this has anything to do with my data not working but w...

Resolved! O2 to O2 upgrade SIM only

Just upgraded O2 iPhone XR monthly contract at 23.5 months to a SIM only offer via uswitch/TCB, keeping handset. Logged in as upgrading current contract, it recognised it all, all looks good. Eg £24 quid down to £8 new contract. Confirmation received...

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