Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Address problem joining O2

Hi, I tried to join O2 on a pay monthly sim recently, but while entering my previous address for the credit check purposes the system shows that it cannot accept payments from this address. When I called O2 directly, they said this is typically what ...

Resolved! I paid outstanding bill on my account money went out of bank but hasn’t changed and still saying owe

I paid outstanding bill on my account money went out of bank but hasn’t changed and still saying owe that balance

Resolved! paying bill on old phone

I am going slightly mad! I need to pay a nbill fpr an old destroyed phone and I don#t know the password or any security details only the number. The link sent sends me back to my new phone. How do I pay the bill?

Resolved! Two contracts

I recently order two new contracts but only one has been processed. Ive tried to contact someone but apparently systems were down. Now i cant contact anyone only a bot that doesnt understand. One phone is on its way

Need Help! In Italy since 29th January and my phone can't make outbound calls back to the UK

Hey, I am unable to make calls back to the UK from my phone here. I have tried changing networks manually and currently only TIM has network coverage. I have restarted my phone etc too. Making calls to my wife who's with me here works fine though, bu...

Resolved! Transferring number to O2 using online.

I want to transfer my BT mobile number to my existing O2 phone. I have a PAC code and started using the O2 online transfer, but am confused by the numbers it wants filled in.There are 3 places to enter numbers :-“your mobile number” which I assume is...

Resolved! Called from 01143560018 is this a genuine O2 call centre number

Offering a discount due to price increases. Texted me a number to read back to them then asked for my first school. Gave them texted number but not the security info.Scam? I went on to the online chat but they weren't sure?

Resolved! Pay monthly sim only plan

how will I know if I've been accepted for a pay monthly sim,?'m already with 02 on pay as you go,it been 48hours and I haven't heard back

Resolved! Wrong email address

I received an email from O2 subject “An important update about your mobile tariff” however, it did not go to the email address that is used as my username but another address that I have. It seems genuine as the address it came from was news@email-o2...

Resolved! Extra Data

Hi, I have just purchased the 4GB bolt on due to running out of data this month. Considering I paid 16.99 for it I havent even got the full 4GB? It's given me 3.53 can I ask why?

O2

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