Balance Brought Forward? Help

[Anonymous]

Just went to check my new bill and is says

Total balance brought forward

-£38.96

the total amount due is £1.60

what does this mean? do i owe them?

[jonsie]

Yes a positive figure means you owe that amount. If you don't agree with it call 202.

[Anonymous]

so i just need to pay the £1.60 and not -£38.96?

[Cleoriff]

@jonsie  Must admit I am confused as well. What do they ACTUALLY owe.... £38.96 or £1.60?

[jonsie]

Yes just the £1.60

[Bambino]

Yes. The -£38.96 is a credit. If you're on Direct Debit, all that will be taken is £1.60 this month.

[Cleoriff]

Snap...got my answer by the time I had posted...

[Anonymous · Accepted solution]

The -£38.96 means you u had been in credit, but it took it off this month bill, so all you need pay is £1.60

[Anonymous]

Great advice here guys, Thanks for clarifying.