Solved: Re: Balance Brought Forward? Help

Anonymous · ‎05-09-2014

Just went to check my new bill and is says

Total balance brought forward

-£38.96

the total amount due is £1.60

what does this mean? do i owe them?

Anonymous · ‎05-09-2014

The -£38.96 means you u had been in credit, but it took it off this month bill, so all you need pay is £1.60

jonsie · ‎05-09-2014

Yes a positive figure means you owe that amount. If you don't agree with it call 202.

Anonymous · ‎05-09-2014

so i just need to pay the £1.60 and not -£38.96?

Cleoriff · ‎05-09-2014

@jonsie Must admit I am confused as well. What do they ACTUALLY owe.... £38.96 or £1.60?

Veritas Numquam Perit

jonsie · ‎05-09-2014

Yes just the £1.60

Bambino · ‎05-09-2014

Yes. The -£38.96 is a credit. If you're on Direct Debit, all that will be taken is £1.60 this month.

I DO NOT WORK FOR O2

Cleoriff · ‎05-09-2014

Snap...got my answer by the time I had posted...

Veritas Numquam Perit

Anonymous · ‎05-09-2014

The -£38.96 means you u had been in credit, but it took it off this month bill, so all you need pay is £1.60

Anonymous · ‎11-09-2014

Great advice here guys, Thanks for clarifying.

O2