on 16-10-2015 21:06 - last edited on 22-10-2015 09:33 by Toby
I have a contract with o2 and they have taken payment for the same bill twice. I later informed them and asked for the to return my money immediately like they would do if I never paid my bill. 10 days later, still no money return as told. So much bank return the money back to me. A day later whiles in work and getting no notice I find out my phone has be completely barred from outgoing and incoming call when I need my phone for work.
Being unable to contact O2 via my phone I have to talk to the online customers service who said that they would unlock my phone, buy never did so. The I contacted them again later via the online service and got my phone finally unlocked. One day later I find my phone completely barred again. I was then forced to pay the bill again so that I could use my phone which I needed for work. Only to find out one day later that they have not even processed the refund and are tell me I have to wait a further 15 days. How is this right? I will be seeking legal advise against o2 for this matter who unthoughtfully offered only 1 months line rental for the stress and putting me out of pocket another inconvenience of barring my number. This is completely poor service and unprofessional conduct for a company of there size. I will also be publishing this on all social media network and approaching the press reagarding this matter if this is not resolved over the next few days.
on 16-10-2015 21:09 - last edited on 22-10-2015 09:34 by Toby
What a mess...You should complain through official channels...http://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
on 16-10-2015 21:13 - last edited on 22-10-2015 09:34 by Toby
on 16-10-2015 21:13 - last edited on 22-10-2015 09:34 by Toby
If you have paid twice it will surely show as a credit in your MyO2?
Are you sure this isn't 2 payments for refresh, device and airtime?
on 16-10-2015 21:14 - last edited on 22-10-2015 09:34 by Toby
Difficult to comment in honesty but this is totally unacceptable but nothing surprises me with o2 these days. Google CEO O2 and fire off an email to his office.
on 16-10-2015 21:14 - last edited on 22-10-2015 09:35 by Toby
Please follow the correct complaints procedures. Going to social media will get you nowhere.
You could google the CEO address
on 17-10-2015 09:38 - last edited on 22-10-2015 09:35 by Toby
I'm unsure, but was there a question you needed answering?
on 17-10-2015 09:54 - last edited on 22-10-2015 09:35 by Toby
on 17-10-2015 09:54 - last edited on 22-10-2015 09:35 by Toby
on 17-10-2015 10:11 - last edited on 22-10-2015 09:35 by Toby
on 17-10-2015 10:11 - last edited on 22-10-2015 09:35 by Toby
It helps to come on here and let off steam sometimes. Not everyone is looking for an answer.
on 17-10-2015 10:43 - last edited on 22-10-2015 09:35 by Toby
on 17-10-2015 10:43 - last edited on 22-10-2015 09:35 by Toby
It's a fact of life that we all feel better after telling someone what you think of them, just a shame about the thread title