Bad service

[Anonymous]

I have a contract with o2 and they have taken payment for the same bill twice. I later informed them and asked for the to return my money immediately like they would do if I never paid my bill. 10 days later, still no money return as told. So much bank return the money back to me. A day later whiles in work and getting no notice I find out my phone has be completely barred from outgoing and incoming call when I need my phone for work.
Being unable to contact O2 via my phone I have to talk to the online customers service who said that they would unlock my phone, buy never did so. The I contacted them again later via the online service and got my phone finally unlocked. One day later I find my phone completely barred again. I was then forced to pay the bill again so that I could use my phone which I needed for work. Only to find out one day later that they have not even processed the refund and are tell me I have to wait a further 15 days. How is this right? I will be seeking legal advise against o2 for this matter who unthoughtfully offered only 1 months line rental for the stress and putting me out of pocket another inconvenience of barring my number. This is completely poor service and unprofessional conduct for a company of there size. I will also be publishing this on all social media network and approaching the press reagarding this matter if this is not resolved over the next few days.

[Cleoriff]

What a mess...You should complain through official channels...http://www.o2.co.uk/how-to-complain

[MI5]

If you have paid twice it will surely show as a credit in your MyO2?
Are you sure this isn't 2 payments for refresh, device and airtime?

[jonsie]

Difficult to comment in honesty but this is totally unacceptable but nothing surprises me with o2 these days. Google CEO O2 and fire off an email to his office.

[Anonymous]

Please follow the correct complaints procedures. Going to social media will get you nowhere.

You could google the CEO address

[Curr946]

I'm unsure, but was there a question you needed answering?

[Cleoriff]

No @Curr946 I think the poster was having a rant about the appalling service they have received....

[MI5]

It helps to come on here and let off steam sometimes. Not everyone is looking for an answer.

[jonsie]

It's a fact of life that we all feel better after telling someone what you think of them, just a shame about the thread title