Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Video Hub Using Data In The Background

I just got a text to notify me that I had already exceeded my monthly download amount. I checked out my phone and the bandwidth had been used by the software 'Video Hub' in the background. The phone came installed with this software and I have never ...

Warning - Data Update Charges

I'm no phone geek so I only use my phone for calls, messaging, camera & little else. Unfortunately unknown to me my phone was set up to allow the apps on the phone to be updated daily. (The Use Packet Data in network settings was ticked). This went u...

Resolved! No phone reception at home

Hi Can anyone tell me whether o2 have a home booster to improve the signal on my phone? It's literally unusable in my home in central London. Thanks

Resolved! What happens when my contract ends?

I started a 12-month, SIM-only, O2 contract a few weeks ago online. What happens when the contract end date arrives? Does it just continue as it is, or do I have to start a new contract? As far as I know, I won't want to leave O2.

Resolved! Cancelling Contract?

I am giving my 30 days notice to cancel my contract on the 11th Nov., as my contract ends on the 11th Dec.What happens afterwards? Do I cancel the direct debit from 11th Dec. also?Plus I want to keep this number but I will be taking out a completely ...

Resolved! Loyalty Bonus Not Applied

After many years with o2 (and BTCellent before that!) i went from PASG to Pay Monthly... On the offer of a £13 discount on a £24 a month contract (so £11 per month) For the first 5 months of the contract my discount was not applied, so i have overpai...

Resolved! ofcom ruling on fixed contract price hikes

With regard to the recent OFCOM ruling that you can leave your contract for free if a mobile company increases the price of a fixed term contract, is anyone able to advise whether this will be retrospective? Like most people O2 have previously hiked ...

Resolved! No phone reception or mobile Internet connection despite O2 coverage map saying I should?

I just recently moved house, 1.2 miles from my old one, which I used to get full reception and 3G Internet, or in fact anywhere in the town I live in. In my new house I get maybe 1 bar if I stand in a specific place in one room, and even then I somet...

Resolved! Changing phone contract to data only?

Hello, I currently have a normal bog-standard phone contract that's £22/month and that gives me 300 minutes, unlimited texts and 500mb of internet.I don't use the calls or texts at all on this sim card any more so the sim is pointless but i have over...

Resolved! Bought a new phone from Argos contract mobiles but O2 site says Iam still on pay n go

As above O2 not stating that Iam now on a contract

O2

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