Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! charged for another bill even after the contract has ended

I was on a sim only contract for 12 months, payment by direct debit. I left UK 2 months ago, but left money in my account for the remining time period. Officially, my contract ended on 30th september 2013. But, I recently received an email from o2 th...

Resolved! Lost phone and O2 Insure Standard Monthly Insurance

Hi everyone,I have O2 Insure Standard Monthly insurance (for which I pay £6/ month).I have lost my phone.Is the insurance likely to pay for a replacement?Any help / advice gratefully recieved. Chris

Resolved! Just obtained a new SIM card for my Galaxy S3 and it doesn't work

Topic. Sent off for a new SIM card from O2 last week, it arrived on Thursday, just tried to put it in my Galaxy S3 phone, it's a micro SIM, and it does not work. Do I need to register the SIM or anything? I was told that it would be activated when it...

Resolved! Leaving O2

What is the process if you want to move away from O2? I understand that you can ask for a Port Authorisation Code if you want to take your number with you. I am not sure what the process or timescales are, but I believe that you can do this at the en...

Resolved! Sim only contract

I have just completed my second 24 month iPhone contract (3G first time around 4s this time around) and have been paying £32 a month (£26 + 6 for 1gb of data). I'm looking now to drop my contact down to a cheaper price as I'm happy to keep my 4S and ...

Resolved! Returned Doro PhoneEasy 611 to you by mistake.

Got phone through Amazon ordered Doro 612 compatible withO2. Came from firm in Ireland sent 611 which is forTESCO sims only. Had a struggle with them but they finally agreed I could return the 611 for my chosen 612 that I had paid for. The return lab...

Will I be charged a double month for changing tariff?

I recently changed my tariff and am now unsure if I will be charged a double month at the end of this month for my bill?The e-mail I received said "Changing tariff means the charges on your next bill will show: - A day's credit for line rental from y...

Resolved! Network down for nearly 4 days and it's happened again

I live in BT40 2QN, from last Friday evening 27th September to 9am on Tuesday we had no service and your site was showing a mast problem that was a long time to get the problem resolved.Now the same has happened this week the network went down yester...

Resolved! poor 02 signal

i am disgusted with 02 signal and now customer service, have had lose of signal in my work area for months now, 3 weeks ago called 02 customer services who eventually via tech ppl confirmed we have 4 masts down in our area. guy couldnt say how long t...

Resolved! Trying to email o2 to make a complaint

Hello yes want to set out a complaint email to o2.Briefly I topped up my mobile on the 3rd of October with £10.00 pounds as there appeared to be nothing in the account, then without using the mobile i checked the account on the 4th of October and fou...

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