Hi all,just wanting to vent a little and perhaps seek a way to go with this.
Problem,last xmas I bought 3 new phones on renewal of contract,one nokia for myself,one iphone5 for eldest daughter and one samsung galaxy ace for the wife.
All working well until summer last when wifes samsung would not receive texts and message on phone said "internal memory full" (it wasnt).Took it to the o2 shop,guy looked at it and said it had to be sent away and will take 2 weeks. off it went and 4 weeks later she got it back,worked for 3 days then same problem.
Back to shop another guy looked at it and said "ah yes easy fix just needs factory reset" all her stuff on phone needed backed up and then he reset it and it worked.lasted a week and same problem,back to shop reset,another few days,yet again,in total back to shop 5 times and factory once and today again its quit.
As the account holder I went onto chat with o2 and explained all this plus fact its a 28 mile round trip each time to the shop and wife needs the text bit of the phone for her work to receive messages from clients.I told the guy on chat all of this and that I believe o2 should now replace the phone after so many tries at repairing it but he categorically refused,I then asked could he give me a number of a supervisor to call and again he refused,so there it is,one very dissatisfied customer indeed,the contracts for all 3 of the phones I bought last xmas end in 5 weeks time and you can guess where I wont be going to renew.
