BILL PRINT ERROR

[Anonymous]

Sp often I am unable to Print O2 Bill.  

Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1010839423&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=9afc3912-32a3-4aac-afd6-170f4b07477c
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 13/07/2017 13:29:15

I need copy to claim expenses.  Why is it always such a trouble?

[MI5]

O2 are working on a known problem at the moment.
@Martin-O2 will update us when he knows something.

[jonsie]

This needs sorting with a matter of urgency now. There aren't many utilities who can't provide an online bill for monies received. Why not give free paper billing for those affected because this could take some time to fix going off past history. 

[pgn]

Now I was offered paper billing when they could not give me VAT invoice for my Device Plan, but only if I paid the going monthly rate.  What *is* the point of online billing if all it helps you do is PAY online, but not see what you paid same time last year? Or last month?

[MI5]

Well you are supposed to be able to see your previous bills, when it's working correctly, of course

[pgn]

Yeah, I know

I've been with O2 for a dozen or more years, and the ability to see my bills online has always been there.

What will it take to get it back?

Chatting to O2 on Twitter, they have referred it to Tech Support today, but I should not expact an answer for at least 5 working days... 

[MI5]

I'm surprised Twitter didn't know it had been reported on here for well over a week already.
I guess not all the social media platforms talk to each other?

[pgn]

So it would appear.

If Telefonica are finally integrating O2 UK's billing into a single Spain-based system, I can see why it might take a while - but really? No news, no indication of work in progress, no communication, nada?

[jonsie]

That's the problem using outsourced IT teams, raise a ticket and join the queue behind possibly bigger and better paying companies. 

[pgn]

On Chat with one of them again now, as I cannot view my Payment History either, because I can't get to the screen that looks like this...

And I cannot get the Device Plan detail page (credit agreement) section without the same error either.