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Level 1: Joiner
Posts: 1
Registered: ‎29-12-2019

Anyone else got a new iPhone from O2 to find that it doesn’t make calls?

I think I might of made a mistake. After 11years with 3 I decided to get the wife an iPhone 8 with O2, unfortunately it does everything you want except make calls, but it will receive them. Has anyone else had this problem, should I take the phone back and return to 3?

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Level 64: Magistrate
Posts: 13,398
Registered: ‎31-03-2010

Re: Anyone else got a new iPhone from O2 to find that it doesn’t make calls?

@RJO There is a fault for some customers at the moment: https://status.o2.co.uk/

I DO NOT WORK FOR O2



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Posts: 75,045
Topics: 558
Solutions: 3,480
Registered: ‎04-01-2009

Re: Anyone else got a new iPhone from O2 to find that it doesn’t make calls?

Hopefully the network problem will be rectified soon.

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Community Manager
Posts: 6,399
Registered: ‎23-07-2014

Re: Anyone else got a new iPhone from O2 to find that it doesn’t make calls?

Hi @RJO , I hope everything's working fine now and your wife is enjoying the iPhone 8? Smiley Happy

 

Just confirming on our end as well that the issue has been fixed for the small proportion of customers who may have been experiencing difficulty when using voice over 4G and voice over wifi service to make an outgoing call yesterday. We apologise for any inconvenience that this might have caused!

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