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on 03-02-2025 14:05
just gonna leave this here, pretty sure they are sending out the blank template for voucher codes now for the latest apple promo.
And yes my lad tried the code, no.. it doesn't work.
I assume virgin media now controls customer service as recently o2 have been awful at even the most basic stuff.
Anyone know how my lad can get his code?
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on 04-02-2025 17:11
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on 04-02-2025 17:11
Hello @kmy215
Can you please drop me a PM with the mobile number linked to this offer and I'll send this off for investigation.
Thanks
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on 03-02-2025 14:09
Well customer services have been sliding slowly into the slough of despond since the Virgin joint venture.
Just when you think it can't get worse the launch a suprise
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on 03-02-2025 14:22
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on 03-02-2025 14:22
That is just poor coding by a DEV to pick up the voucher code via the API, see that all the time, even in SAP systems...
Should have been picked up by a QA but typical dev done quick and dirty...
I would reach out on Social Media and see what they have to say... Guide: How to find help & contact O2
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 03-02-2025 14:39
@Dave-O2 ?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 03-02-2025 14:49
Thanks @MI5
@viridis Can you please drop me a PM with your lad's mobile number and I can see what I can find out 👍
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on 03-02-2025 15:08
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on 03-02-2025 15:08
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on 04-02-2025 14:08
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on 04-02-2025 14:08
Hi - did this get resolved? I’ve had the same text message - online chat has told me that this is not the code , it’s is just an example of what to do when I receive the actual code within 30 days!!! Find this hard to believe!
Thanks
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on 04-02-2025 15:51
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on 04-02-2025 15:51
Not yet resolved for my sons code.
Online chat will say anything to get you to go away if it's something they don't know about.
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on 04-02-2025 16:00
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on 04-02-2025 16:00
Hey @JH13
Can you please drop me the mobile number linked to this offer via PM?
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on 04-02-2025 16:07
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on 04-02-2025 16:07
i have the same issue - please can you help?

