Another day, another O2 airpods failure

[viridis]

 

just gonna leave this here, pretty sure they are sending out the blank template for voucher codes now for the latest apple promo.

And yes my lad tried the code, no.. it doesn't work.

I assume virgin media now controls customer service as recently o2 have been awful at even the most basic stuff.

Anyone know how my lad can get his code?

[Enlli]

Well customer services have been sliding slowly into the slough of despond since the Virgin joint venture.

Just when you think it can't get worse the launch a suprise 

[madasaf1sh]

@viridis 

That is just poor coding by a DEV to pick up the voucher code via the API, see that all the time, even in SAP systems...

Should have been picked up by a QA but typical dev done quick and dirty...

I would reach out on Social Media and see what they have to say... Guide: How to find help & contact O2 

[MI5]

@Dave-O2 ?

[Dave-O2]

Thanks @MI5 

@viridis Can you please drop me a PM with your lad's mobile number and I can see what I can find out 👍 

[viridis]

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@Dave-O2 wrote:

Thanks @MI5 

@viridis Can you please drop me a PM with your lad's mobile number and I can see what I can find out 👍 

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Sent. Thankyou

[JH13]

Hi - did this get resolved?  I’ve had the same text message - online chat has told me that this is not the code , it’s is just an example of what to do when I receive the actual code within 30 days!!!  Find this hard to believe!

Thanks 

[viridis]

Not yet resolved for my sons code.

Online chat will say anything to get you to go away if it's something they don't know about.

[Dave-O2]

Hey @JH13 

Can you please drop me the mobile number linked to this offer via PM?

[kmy215]

i have the same issue - please can you help?