on 05-12-2019 10:17
Sounds like a mix up.
Give customer services a call to check Guide: How to find help & contact O2
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
05-12-2019 14:13 - edited 05-12-2019 14:16
Gosh worrying 😁
Contact o2 customer services asap got to sort that one out! Early morning 08.00am is best.
Good luck and welcome to the o2 community forum ☃️❄🎅☃️❄🎅
on 05-12-2019 19:05
Data protection springs to mind....
on 06-12-2019 09:27
Good morning @JMM , sorry to hear about this! I'd like to get someone on our end to take a closer look at this for you. I'll drop you a private message here on the forum shortly to get a few additional details.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?