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Annual device%20plan%20statement%20looks%20wr

JMM
Level 1: Joiner
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on ‎05-12-2019 10:14

on ‎05-12-2019 10:14

My statement has just arrived and the mobile number at the top isn’t mine. Also the indicated monthly payment amounts are wrong! Do I have someone else’s statement?
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MI5
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on ‎05-12-2019 10:17

on ‎05-12-2019 10:17

@JMM 

Sounds like a mix up.

Give customer services a call to check Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TallTrees
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‎05-12-2019 14:13 - edited ‎05-12-2019 14:16

‎05-12-2019 14:13 - edited ‎05-12-2019 14:16

Hi @JMM 

Gosh worrying 😁

Contact o2 customer services asap got to sort that one out! Early morning 08.00am is best.

Good luck and welcome to the o2 community forum ☃️❄🎅☃️❄🎅



HAPPINESS IS BEE SHAPED

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jonsie
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on ‎05-12-2019 19:05

on ‎05-12-2019 19:05

Data protection springs to mind....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
Former Staff
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on ‎06-12-2019 09:27

on ‎06-12-2019 09:27

Good morning @JMM , sorry to hear about this! I'd like to get someone on our end to take a closer look at this for you. I'll drop you a private message here on the forum shortly to get a few additional details.

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