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Annual device%20plan%20statement%20looks%20wr

JMM
Level 1: Joiner
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My statement has just arrived and the mobile number at the top isn’t mine. Also the indicated monthly payment amounts are wrong! Do I have someone else’s statement?
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MI5
Level 94: Supreme
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@JMM 

Sounds like a mix up.

Give customer services a call to check Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TallTrees
Level 49: Rootin' Tootin' 
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Hi @JMM 

Gosh worrying 😁

Contact o2 customer services asap got to sort that one out! Early morning 08.00am is best.

Good luck and welcome to the o2 community forum ☃️🎅☃️🎅



HAPPINESS IS BEE SHAPED

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jonsie
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Marjo
Former Staff
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Good morning @JMM , sorry to hear about this! I'd like to get someone on our end to take a closer look at this for you. I'll drop you a private message here on the forum shortly to get a few additional details.

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