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Level 1: Joiner
Posts: 1
Registered: ‎05-12-2019

Annual device%20plan%20statement%20looks%20wr

My statement has just arrived and the mobile number at the top isn’t mine. Also the indicated monthly payment amounts are wrong! Do I have someone else’s statement?
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Posts: 92,987
Topics: 541
Solutions: 11,953
Registered: ‎04-04-2012

Re: Annual device%20plan%20statement%20looks%20wr

@JMM 

Sounds like a mix up.

Give customer services a call to check Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 28: Ingenious
Posts: 4,286
Registered: ‎03-08-2018

Re: Annual device%20plan%20statement%20looks%20wr

[ Edited ]

Hi @JMM 

Gosh worrying 😁

Contact o2 customer services asap got to sort that one out! Early morning 08.00am is best.

Good luck and welcome to the o2 community forum ☃️❄🎅☃️❄🎅



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Posts: 74,497
Topics: 558
Solutions: 3,474
Registered: ‎04-01-2009

Re: Annual device%20plan%20statement%20looks%20wr

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Community Manager
Posts: 6,386
Registered: ‎23-07-2014

Re: Annual device%20plan%20statement%20looks%20wr

Good morning @JMM , sorry to hear about this! I'd like to get someone on our end to take a closer look at this for you. I'll drop you a private message here on the forum shortly to get a few additional details.

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