Airtime

[Abbie11]

I’ve recently purchased a new phone contract through o2. I understand I pay the monthly plan plus the airtime separately. These both came out when I recently purchased the phone but now 2 weeks in I’m being charged for the airtime twice. I don’t understand as this won’t be what my monthly plan cost was and I don’t understand why I’m being charged twice in a month. I’ve tried to contact o2 and had no reply so if someone can help me that would be so much appreciated

[MI5]

@Abbie11 

When you start with O2 your first bill is generated immediately (you pay a month in advance). Your next bill is then generated 14 days later and then needs to be paid 14 days after that.

Your regular billing date is the same date each month and is due 14 days later.

[Abbie11]

Oh thankyou that’s really helpful. So just to double check that means I am only getting charged it once per month, it’s just the bill is charged 14 days after. And I’m paying for one month in advance this month so that’s why it’s extra.

[MI5]

@Abbie11 

Yes, that is it exactly