Additional Charges

[Jane1]

I have had £4.50 charged to my account for something called “Noatel Europe" I have no idea what this is and have made no such purchase. Can anyone help with what this is?

[Cleoriff · Accepted solution]

@Jane1

Follow the advice in this thread https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Also contact customer services and ask them to put these bars to your account

• Bar all Direct to Bill Debits
• Premium Bar (calls to premium numbers, 090, 070 etc.

[Cleoriff]

Another good site for help with these scams are https://payforitsucks.co.uk/

[LukeR]

this is a payforit scam. you were probably automatically subscribed by a rogue website.

to help prevent this happening you should use wifi to browse the web when possible as this will prevent websites from reading your mobile number.

[Bambino]

---

@Cleoriff wrote:

Another good site for help with these scams are https://payforitsucks.co.uk/

---

I believe the author of that website is also a community member. I will tag @Payforit_Sucks to see if he has anything to add.

[Payforit_Sucks]

---

@Jane1 wrote:

I have had £4.50 charged to my account for something called “Noatel Europe" I have no idea what this is and have made no such purchase. Can anyone help with what this is?

---

@Jane1

Noatel are one of the companies exploiting vulnerabilities in the 'Payforit' system to scam consumers. You need to stop the charges and obtain a FULL refund. For comprehensive (and independent) advice on dealing with 'Payforit' scams, see the link in my signature.