Accounts

[Anonymous]

I cannot access my account because O2 want to send me a code to verify who i am but i have no signal where i live to receive it

[Anonymous · Accepted solution]

Hi @Anonymous have you tried calling customer service from a landline? We cannot access your account here as this is a customer forum 

https://www.o2.co.uk/contactus

[MI5]

If you have a single account you can try downloading "O2 Ask" from your app store.
This will allow you to receive text messages over wifi.

[Anonymous]

@MI5 Is this a new O2 thing to replace the lost sms function of TU as I’ve never heard of it?

[MI5]

Yes, it's new but I can't try it fully yet as I have more than one number on my account.

[Anonymous]

Cheers mate. I’ll download it & give it a try

[Bambino]

@Anonymous If you have Skype, or another VOIP, or can use someone else's phone on a different network or a land line, you can call O2 Customer Service for free on 0800 032 1402. 

O2 can't be of much use to you if you don't get a signal at home. You should check to see if any of the other networks do, and consider switching providers.