Solved: Data allowance / warning message

Anonymous · ‎01-03-2018

Hi i have got monthly plan 10gb data allowance ( 5gb in contract and 5 extra data) but when im near 5 gb o2 send me a message that im almost finish my data. On my o2 app is different information ( still over 5gb left) can they change that alert message or what i can do to do that?

MI5 · ‎01-03-2018

It's not possible to change it unfortunately.
Due to the way o2 add the extra data as a bolt on, the system will automatically warn when the base tariff data is used up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-03-2018

It's not possible to change it unfortunately.
Due to the way o2 add the extra data as a bolt on, the system will automatically warn when the base tariff data is used up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-03-2018

@AnonymousAll explained in this guide.

https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

Veritas Numquam Perit

MI5 · ‎01-03-2018

I couldn't have said it any better myself

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-03-2018

@MI5wrote:
I couldn't have said it any better myself

Well you didn't (on this occasion) so I kindly promoted your guide....

Veritas Numquam Perit

MI5 · ‎01-03-2018

I'm sure I did

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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